Returns & Refunds
At Golden Root Herbal, customer satisfaction matters deeply to us.
Due To The Nature Of Herbal Products
For safety and quality assurance reasons, we do not accept returns on opened or used products.
Damaged Or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
- A brief description
We will review the issue and work toward an appropriate resolution.
Refund Eligibility
Refunds or replacements may be approved for:
- Damaged items
- Incorrect items sent
- Orders lost in transit (case-by-case basis)
Approved refunds are issued back to the original payment method.